There Are Eight Critical Dimensions of Product or Service Quality

question 11

Multiple Choice

There are eight critical dimensions of product or service quality. Which one of them refers to the speed, courtesy, competence, and ease of repair?

• A) performance
• B) serviceability
• C) aesthetics
• D) reliability

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Definitions:

Metamarket

A cluster of complementary products and services that are closely related in the minds of consumers but are spread across a diverse set of industries.

Metamediary

A digital intermediary that connects buyers and sellers or provides information and services across multiple industries or sectors online.

Commoditized

When a product becomes indistinguishable from others like it on the market and competes mainly on price.

Differentiation

The method of differentiating a product or service to make it appeal more to a specific target audience.