A Company That Wants to Assess Directly Whether or Not

question 42

Multiple Choice

A company that wants to assess directly whether or not it is satisfying customer concerns is most likely to use

• A) forecasting models and telemarketing.
• B) customer satisfaction measurement.
• C) government bureau statistics and charts.
• D) industry averages and association data.

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Definitions:

Cheque

A cheque is a written, dated, and signed instrument that directs a bank to pay a specific sum of money to the bearer or a named party.

Regional Lockbox System

A banking service that speeds up collection of payments by establishing a network of collection points.

Accounts Receivable

Accounts receivable represents money owed to a company by its customers for products or services that have been delivered or used but not yet paid for.

Pre-tax Net Annual Savings

The amount of money saved annually before taxes, often resulting from implementing cost-saving measures or efficiency improvements.