Examlex
There are eight critical dimensions of product or service quality. Which one of them refers to the speed, courtesy, competence, and ease of repair?
Conservative Behavior
A tendency to prefer traditional and established ways of doing things over new approaches.
Upward Counterfactual Thinking
The mental process of comparing current outcomes with more positive, alternative scenarios, often leading to feelings of dissatisfaction or motivation for improvement.
Downward Counterfactual Thinking
The mental process of imagining worse alternatives to events that have already occurred, often leading to feelings of relief or contentment.
Illusion Of Control
A cognitive bias that leads individuals to overestimate their ability to control events.
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