Customer Satisfaction Is a Central Goal of Some Firms in Some

question 27

True/False

Customer satisfaction is a central goal of some firms in some industries, but can be peripheral for others in the long run.

---

Definitions:

SEC Rule 10b-5

A regulation enacted by the U.S. Securities and Exchange Commission to prevent fraud, misrepresentation, and insider trading in the securities market.

Corporate Insider

A person within an organization, typically an executive or employee, who has access to confidential or non-public information.

Short-swing Profits

Profits earned by corporate insiders from buying and selling their company's stock within a short timeframe, subject to specific legal regulations and reporting requirements.

Security

A financial instrument representing an ownership position in a publicly-traded corporation (stock), a creditor relationship with a governmental body or a corporation (bond), or rights to ownership as represented by an option.