In Terms of Effective Phone Procedures, When Initiating a Phone

question 44

Multiple Choice

In terms of effective phone procedures, when initiating a phone conversation, you should

• A) dominate the conversation.
• B) make extensive small talk before stating the purpose of your call.
• C) state your purpose and use the listener's time efficiently by sticking to the point.
• D) get the point across even if it requires interrupting the speaker.
• E) speak only when the listener asks a question.

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Definitions:

Antenatal Diagnostics

Medical procedures and tests performed during pregnancy to detect any conditions or abnormalities in the developing fetus.

Premature Rupture

Premature rupture, often referred to as premature rupture of membranes (PROM), is a condition where the amniotic sac breaks before labor begins.

Membranes

Thin layers of tissue that cover surfaces, line cavities, and separate spaces or organs in organisms.

Gestation

The period of development inside the womb from conception to birth.