If You Have to Engage in a Difficult Conversation, You

question 63

True/False

If you have to engage in a difficult conversation, you should be subjective in how you interpret and use the facts.

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Definitions:

Electronic Medical Record (EMR) System

Digital versions of patients' paper charts, which contain medical and treatment histories of patients within one practice.

Patient Account Statements

Financial statements sent to patients detailing the charges and payments associated with their medical care.

Fair Debt Collection Practices Act (FDCPA)

United States legislation that aims to protect consumers from abusive, deceptive, and unfair debt collection practices by setting guidelines that collection agencies must follow.

Collection Agencies

Companies that pursue payments of debts owed by individuals or businesses, typically on behalf of creditors.