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Unlike the other types of bad-news messages, you should end an adjustment refusal on a negative note.
Direct Injury
A physical or emotional harm caused directly by an incident or action without intermediate steps.
Quorum
The minimum number of members who must be present at a meeting to make the proceedings of that meeting valid.
Directors
Individuals elected by shareholders to manage and oversee the affairs of a corporation, forming its board.
Inside Information
Material, nonpublic, factual data that can be used to buy or sell securities at a profit.
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