Which of the Following Exemplifies a Good Way to Present

question 7

Multiple Choice

Which of the following exemplifies a good way to present bad news to a customer?

• A) The tablet was damaged because you used it improperly, so we cannot offer a replacement.
• B) I cannot help you in any way as the fault is entirely yours for not reading the product documentation.
• C) You were informed of the rules prior to purchase. Hence, we cannot accept your claim.
• D) You made the mistake of misusing your product, so I cannot help you in any way.
• E) In the interest of fairness, we cannot offer customized discounts to selective customers.

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Definitions:

Investment In Receivables

The funds tied up in the credit sales of a company, indicating the amount of money owed by customers for goods or services delivered on credit.

Credit Sales

Sales in which the customer is allowed to purchase goods or services with an agreement to pay at a later date.

Average Collection Period

The mean duration required for a company to collect payments due from its clients.

Credit Period

The length of time that credit is granted.