Which of the Following Exemplifies a Good Way to Present

question 7

Multiple Choice

Which of the following exemplifies a good way to present bad news to a customer?

• A) The tablet was damaged because you used it improperly, so we cannot offer a replacement.
• B) I cannot help you in any way as the fault is entirely yours for not reading the product documentation.
• C) You were informed of the rules prior to purchase. Hence, we cannot accept your claim.
• D) You made the mistake of misusing your product, so I cannot help you in any way.
• E) In the interest of fairness, we cannot offer customized discounts to selective customers.

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Definitions:

Voluntary Winding Up

The process initiated by a company's shareholders to voluntarily dissolve the company and liquidate its assets for distribution.

Special Resolution

A shareholder resolution that requires at least a 75% majority vote to pass, often related to significant corporate actions.

Preference Shares

Shares that give their holders priority over common stockholders in terms of dividend payments and asset liquidation.

Liquidation

The process of winding up a company's affairs by selling off its assets to pay creditors.