Which of the Following Exemplifies a Good Way to Present

question 7

Multiple Choice

Which of the following exemplifies a good way to present bad news to a customer?

• A) The tablet was damaged because you used it improperly, so we cannot offer a replacement.
• B) I cannot help you in any way as the fault is entirely yours for not reading the product documentation.
• C) You were informed of the rules prior to purchase. Hence, we cannot accept your claim.
• D) You made the mistake of misusing your product, so I cannot help you in any way.
• E) In the interest of fairness, we cannot offer customized discounts to selective customers.