Which of the Following Guidelines Should Be Followed When Delivering

question 2

Multiple Choice

Which of the following guidelines should be followed when delivering messages that carry bad news?

• A) Present information bluntly without focusing on the reader's emotions.
• B) Deliver facts positively without confusing or misleading the reader.
• C) Ensure that the reader gets to the main part of the message right away.
• D) Suggest how the reader could avoid making the same mistake in the future.
• E) Give the reader the impression that the situation is positive by not emphasizing the negative news.

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Definitions:

Promotion

Assignment of an employee to a position with greater challenges, more responsibility, and more authority than in the previous job, usually accompanied by a pay increase.

DiSC Inventory

A behavioral assessment tool that identifies individuals' personality profiles based on Dominance, Influence, Steadiness, and Conscientiousness.

Emphasizes Relationships

Emphasizing relationships involves prioritizing and nurturing the connections and interactions between individuals, groups, or organizations to foster trust, collaboration, and mutual benefits.

Optimism

The tendency to look on the more favorable side of events or conditions and to expect the most favorable outcome.