Which of the Following Would Be a Good Buffer Statement

question 10

Multiple Choice

Which of the following would be a good buffer statement for an indirect bad-news message?

• A) If you had read the instructions, you would have noticed that electric heaters should not be left unattended.
• B) You were absolutely correct to contact us, and I would love to help you!
• C) Thank you for notifying us of the problem you have experienced with your electric heater.
• D) I am positive we can find a way to help you.
• E) I am afraid that I must share some bad news.

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Definitions:

Negative Correlation

A relationship between two variables whereby they move in opposite directions.

Direct Correlation

A relationship between two variables where an increase in one variable is associated with an increase in the other, or a decrease in one is associated with a decrease in the other.

Negative Correlation

An interdependence between two variables marked by the rise of one and the decline of the other.

Scatterplot

A type of graph that shows the relationship between two continuous variables by plotting their values as coordinates on a two-dimensional plane.