Which of the Following Is a Good Strategy to Use

question 27

Multiple Choice

Which of the following is a good strategy to use when delivering bad-news messages?

• A) Avoid offering an alternative solution for regular customers.
• B) Show that your reasons for the negative decision will benefit the reader.
• C) Directly tell your readers where they went wrong and what led you to refuse their request.
• D) Deliver the message without any explanation or reasoning.
• E) Emphasize the main negative point to ensure that your reader understands your intentions.

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Definitions:

Irrational Negative Thinking

A pattern of thought characterized by distorted, pessimistic biases, unfounded on reason or factual evidence.

Countercondition

A behavioral therapy technique where an undesired response to a stimulus is replaced with a desirable one through association of the stimulus with a different, positive condition.

Token Economy

A token economy is a behavior modification system used to increase desirable behavior and decrease undesirable behavior with the use of tokens (symbols) that can be exchanged for rewards.

Behavior Therapy

A therapeutic approach that seeks to change potentially self-destructive or unhealthy behaviors through a variety of techniques.