Dorian Has Received a Message from a Customer

question 55

Multiple Choice

Dorian has received a message from a customer. The customer claims that the wooden rocking chair she bought from Dorian's company was ruined in the rain, so she wants her money back. The furniture Dorian's company makes is all intended for inside use, and this is stated in the care guide given to each customer at the time of sale. In order to respond to this customer, Dorian needs to write

• A) a negative announcement.
• B) an adjustment refusal.
• C) a claim letter.
• D) an apology note.
• E) a sales message.

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Definitions:

Social Structure

The complex system of relationships, hierarchies, and institutions within a society that shape individuals' roles and interactions.

Innate Psychology

Theoretical concept suggesting that aspects of human psychology are inherent and present at birth, rather than learned through experience.

Generational Difference

The social, cultural, and technological disparities observed between different age cohorts or generations.

Age Cohorts

Groups of people categorized based on their age, often used in social science for statistical analyses and comparisons across generations.