Which of the Following Guidelines Would Best Help You Create

question 13

Multiple Choice

Which of the following guidelines would best help you create a good adjustment refusal message?

• A) Begin with words that are relevant to the topic and are neutral about the decision.
• B) Present your justification as bluntly as possible.
• C) Directly inform the reader of his or her mistake that led to the refusal.
• D) End your message on a negative note to remind the reader of your decision.
• E) Refuse clearly and politely, but avoid including a counterproposal.

---

Definitions:

Sales Representative

A person employed to sell products or services for a company, often directly to customers.

Percent Discount

A reduction in price, usually calculated as a certain percentage of the original price.

Full Amount

The complete or total sum of money required or specified, without deductions.

Ratify Contracts

The formal approval or confirmation of a contract, making it officially valid.