Which of the Following Should Be Used to Close an Adjustment

question 31

Multiple Choice

Which of the following should be used to close an adjustment refusal message?

• A) an appropriate, positive comment
• B) an apology restating your inability to grant the adjustment
• C) a reference to the facts related to the problem
• D) a brief account of the reader's mistakes
• E) a statement claiming no one is at fault

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Definitions:

Cash Break-even

The point at which a business generates enough cash flow to cover its operating expenses and capital costs.

Variable Costs

Expenses that vary directly with the level of business activity.

Fixed Costs

Costs that do not vary with the level of output or sales, such as rent, salaries, and insurance premiums.

Internal Rate of Return

The discount rate that makes the net present value (NPV) of all cash flows from a particular project equal to zero, used to evaluate the profitability of potential investments.