Which of the Following Should Be the First Step When

question 37

Multiple Choice

Which of the following should be the first step when preparing a negative announcement?

• A) to provide solutions to the problems that the news may have created for the reader
• B) to present the justification material
• C) to use appropriate goodwill talk
• D) to use a buffer that sets up justification for the bad news
• E) to deliver the bad news positively but clearly

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Definitions:

Social Learning Theory

A theory that proposes learning occurs in a social context and that people learn from one another through observation, imitation, and modeling.

Traditional Behaviorism

A theory of learning based on the idea that all behaviors are acquired through conditioning without considering thoughts or feelings.

Neuropsychology

The study of the relationship between brain function and behavior, including the effects of brain injuries and diseases.

Trait Theory

A psychological approach focused on the quantification and analysis of personality traits or characteristics that are consistent over time and situation.