Binh Is Writing a Message to a Client to Tell

question 7

Multiple Choice

Binh is writing a message to a client to tell him that if he does not bring his account current, she will be forced to end their working relationship. She knows he will not respond well to this message. What should she do?

• A) begin her message by accusing him
• B) use the direct organizational plan
• C) use the indirect organizational plan
• D) end her message by pointing out how bad the situation is
• E) use blunt language to immediately identify the problem