Which of the Following Guidelines Should Be Followed When Writing

question 16

Multiple Choice

Which of the following guidelines should be followed when writing order acknowledgement messages?

• A) Begin the message with bad news, if there is any.
• B) Be direct in telling the customer about any additional information they need to provide.
• C) Include information about new products, services, or opportunities for the reader.
• D) Refrain from mentioning a delay if it is due to unexpected reasons.
• E) Avoid wasting time in building goodwill and stick to the main point.

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Definitions:

No-load Mutual Fund

A mutual fund that does not charge any type of sales load or commission, allowing investors to put more of their money directly into investments.

Expense Ratio

The annual fee that mutual funds, index funds, and ETFs charge their shareholders, expressed as a percentage of the fund's average net assets.

NAV

NAV, or Net Asset Value, is the per-share value of a mutual fund or an exchange-traded fund (ETF), calculated by dividing the total value of all the securities in the portfolio, minus any liabilities, by the number of shares outstanding.

Mutual Fund

A financial instrument that pools money from various investors to invest in different types of securities, including stocks, bonds, money market instruments, and additional assets.