You Can Help Give Your Documents a Courteous Effect by _____

question 42

Multiple Choice

You can help give your documents a courteous effect by _____.

• A) refraining from using conversational language
• B) using the we-viewpoint instead of the you-viewpoint
• C) refraining from blaming the reader
• D) preaching to the reader
• E) refraining from personalizing the message for the reader

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Definitions:

Emerging Technologies

New, innovative technologies that are currently developing or will be developed over the next few years, and which are expected to significantly alter the business and social environment.

Product Quality

Refers to the degree to which a product or service meets or exceeds customer expectations.

Special Features

Unique or distinguishing attributes or aspects of a product, service, or entity that provide additional value.

Differentiation

A strategy businesses use to make their products or services stand out from competitors', often through unique features or superior quality.