During Macie's Presentation, the Manager of Another Department Asked Her

question 57

Multiple Choice

During Macie's presentation, the manager of another department asked her for some statistics she did not have on hand. She promised to get it to him, looked up the statistics the next morning, and emailed them to him right away. Which aspects of credibility were enhanced by Macie's action?

• A) competence and compliance
• B) competence and caring
• C) caring and character
• D) competence and character
• E) caring and command

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Definitions:

Training Tools

Instruments or materials used to facilitate the acquisition of skills, knowledge, or competencies.

Neutral Zone

In change management, a transitional phase where the old ways have been removed but the new ways have not fully taken hold, often marked by uncertainty and creativity.

Isolation

The process or state of being separated from others, which can be physical, social, or emotional.

Anger

A strong feeling of annoyance, displeasure, or hostility.