Pavel Is Using the Story Line Approach in His Presentation

question 31

Multiple Choice

Pavel is using the story line approach in his presentation.He says that the coffee shop chain he works for faces the challenge of improving its customer service orientation.After describing a sandwich chain that is similar to his company in size and target market,he explains the specific approach to training that the sandwich chain implemented in order to improve customer service.What aspect of a business story does his explanation about the training program represent?

• A) the plot
• B) the setting
• C) the characters
• D) the resolution
• E) the moral or lesson

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Definitions:

Stratified Sampling

A sampling method that divides the population into smaller groups, or strata, to ensure representation of significant subpopulations in the sample.

School Administrator

An official in an educational setting responsible for the management, coordination, and supervision of school operations and activities.

Freshmen

First-year students at a high school, college, or university.

Population Parameter

A characteristic or measure of an entire population, such as the mean or standard deviation, often estimated using sample data.