For the Majority of Bad-News Messages, It Is Advisable to

question 9

Multiple Choice

For the majority of bad-news messages, it is advisable to

• A) allow scope for speculations and anxiety among recipients.
• B) keep the structure of the message as indirect as possible.
• C) deliver it as soon as possible even if it lacks details and specifics.
• D) ensure that your expression of sympathy is longer than two sentences.
• E) keep the message as impersonal as possible.

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Definitions:

Cocktail Party Effect

The brain's ability to focus one's auditory attention on a particular stimulus while filtering out a range of other stimuli, as when focusing on a single conversation in a noisy environment.

Visual Action Track

A brain mechanism specialized for processing visual information related to movement and guiding physical actions in response.

Visual Perception Track

The cognitive process that interprets and organizes visual information from the environment.

Dual Processing

The principle that our mind operates on two levels simultaneously, conscious and unconscious thinking processes.