Oskar Has to Write a Letter Rejecting a Customer's Request

question 54

Multiple Choice

Oskar has to write a letter rejecting a customer's request for a replacement for her five-year-old air conditioner, which is past its warranty. Which of the following is an appropriate buffer statement he might use?

• A) I am sorry to hear that your air conditioner has broken down during this heat spell.
• B) Are you certain you did the recommended yearly maintenance of your air conditioning unit?
• C) We are sorry that the air conditioning unit we installed is no longer working.
• D) The warranty on your air conditioning unit expired two years ago.
• E) Our records show that you decided not to renew your service contract when we contacted you.

---

Definitions:

Theme Park

A large outdoor area designed with themed attractions, rides, and entertainment venues for visitors' enjoyment.

Global Brands

Brands that are recognized and have a significant presence in multiple countries across the world, often leveraging similar marketing strategies across different markets.

Marketing Strategies

Comprehensive plans formulated to achieve specific marketing goals, such as increasing brand awareness, targeting new customers, or entering new markets.

Beverage Company

A business entity that specializes in the production and distribution of drinks, including both alcoholic and non-alcoholic products.