Oskar Has to Write a Letter Rejecting a Customer's Request

question 54

Multiple Choice

Oskar has to write a letter rejecting a customer's request for a replacement for her five-year-old air conditioner, which is past its warranty. Which of the following is an appropriate buffer statement he might use?

• A) I am sorry to hear that your air conditioner has broken down during this heat spell.
• B) Are you certain you did the recommended yearly maintenance of your air conditioning unit?
• C) We are sorry that the air conditioning unit we installed is no longer working.
• D) The warranty on your air conditioning unit expired two years ago.
• E) Our records show that you decided not to renew your service contract when we contacted you.

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Definitions:

Additional Capital

Extra funds injected into a business or investment, beyond the initial capital.

Small Business Administration Loan

A type of loan offered by the Small Business Administration (SBA) to help small businesses get started or expand with less stringent qualifying criteria than conventional loans.

Bank Loan

A sum of money lent by a bank to an individual or organization under the agreement that it will be repaid with interest.

Sole Proprietorship

A business structure in which a single individual both owns and operates the business, bearing full responsibility for its debts and obligations.