Which of the Following Should Be Avoided When Conveying Bad

question 70

Multiple Choice

Which of the following should be avoided when conveying bad news to customers?

• A) neutral language
• B) passive verbs
• C) teaser messages
• D) a buffer statement
• E) an accusatory tone

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Definitions:

U.S. Federal Budget

The government's estimate of revenue and spending for a fiscal year that is proposed by the President and approved by Congress.

Federal Deficits

The shortfall where the government's expenditures exceed its revenues within a specific fiscal year.

Interest Payments

The regular payments made to lenders as compensation for the money borrowed, typically expressed as a percentage of the principal sum.

Debt Ceiling

A limit on the total amount of money the federal government can legally borrow.