When Making Requests,______ Goes a Long Way in Maintaining Goodwill

question 74

Multiple Choice

When making requests,______ goes a long way in maintaining goodwill.

• A) using a self-oriented,positive tone
• B) ordering people to complete a task
• C) keeping the subject line mysterious
• D) showing respect for the recipient's time
• E) omitting the rationale for the request

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Definitions:

Acceptance Sampling Plan

A statistical quality control method that determines whether to accept or reject a batch of products based on a sample, rather than testing the whole lot.

Six Sigma

A program to save time, improve quality, and lower costs.

Run Test

A test used to examine the points in a control chart to see if non-random variation is present.