Jasper Has to Send Out a Number of Communications

question 17

Multiple Choice

Jasper has to send out a number of communications. Which of the following is appropriate to send as a text?

• A) a reprimand to an employee who has been late two days in a row
• B) an analysis of the latest sales figures for an important product
• C) a complicated conversation that will require several exchanges with a colleague
• D) a quick compliment to a colleague who gave a great presentation
• E) an announcement that the company is not giving holiday bonuses this year

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Definitions:

Bottleneck

A point of congestion or blockage in a production system that significantly reduces efficiency.

Theory of Constraints

A management philosophy focusing on identifying and relieving bottlenecks in processes to improve performance.

External Failure Cost

Costs incurred when a product fails to meet quality standards after it is delivered to the customer, including returns, repairs, and lost reputation.

Prevention Cost

Costs incurred to prevent defects in products or services, including costs for quality training and process control.