People Reading a Business Message Are Most Likely to Be

question 23

Multiple Choice

People reading a business message are most likely to be confused by a sentence that

• A) uses action verbs rather than passive verbs.
• B) uses active voice rather than passive voice.
• C) has parallel structure.
• D) contains redundancies to drive home the point.
• E) does not mention the subject.

---

Definitions:

Confirmation Error

A bias in decision-making where individuals favor information that confirms their pre-existing beliefs or hypotheses.

Confirmation Error

A cognitive bias that involves favoring information that confirms pre-existing beliefs or values, while disregarding evidence that contradicts them.

Escalating Commitment

The phenomenon where people increase their investment in a decision despite new evidence suggesting that the decision was wrong.

Framing Error

A cognitive bias where information is presented or perceived in such a way that it leads to incorrect conclusions or decisions.