Which of the Following Is Typically Included in the Drafting

question 73

Multiple Choice

Which of the following is typically included in the drafting stage of writing an effective business message?

• A) setting a positive and other-oriented tone
• B) double-checking everything
• C) sending the message to be proofread
• D) identifying the primary message and key points
• E) ensuring the communication is fair

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Definitions:

Empathetic Listening

The skill of understanding and sharing the feelings of another person by fully concentrating on their words and emotional expressions.

Clarifying

The process of making a statement or situation less confused and more comprehensible.

70/30 Principle

A guideline suggesting that effective communication should involve roughly 70% listening and 30% talking.

Active Listeners

Individuals who make a conscious effort to hear not only the words that another person is saying but, more importantly, to understand the complete message being communicated.