In a Business Message, the Function of a Call to Action

question 41

Multiple Choice

In a business message, the function of a call to action is to

• A) summarize your message in a short, memorable away.
• B) outline the organizational structure for the reader.
• C) support the main message with evidence and opinions.
• D) orient the message to the needs of the readers.
• E) explicitly state what you want readers to do.

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Definitions:

Mediation

A form of alternative dispute resolution where a neutral third party assists the disputing parties in reaching a mutually satisfactory agreement.

Alternative Dispute Resolution

A range of processes, such as mediation or arbitration, used to resolve disputes without resorting to traditional court litigation.

Conciliation

A process of resolving disputes where an impartial third party helps disputing parties to reach a mutually agreeable solution without going to court.

Arbitration

A form of alternative dispute resolution where a neutral third party, known as an arbitrator, makes a decision to resolve a dispute outside of court.