When Jamie Listens to a Customer, She Maintains Eye Contact

question 53

Multiple Choice

When Jamie listens to a customer, she maintains eye contact, nods when appropriate, and ignores her phone when it gives an incoming message alert. Which active listening skill is she using?

• A) reflecting
• B) holding judgment
• C) summarizing
• D) clarifying
• E) paying attention

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Definitions:

Seasonal Spending

The practice of altering expenditure based on the season, often influenced by holidays, climatic changes, or other seasonal events affecting consumer behavior.

Marketing Research Study

A Marketing Research Study involves systematically collecting, analyzing, and interpreting data about a market, including products and consumers, to inform business decisions.

Syndicated Data

Data collected on a regular basis by market research companies and then sold to businesses interested in the findings for their market analysis.

Informal Marketing Research

Informal Marketing Research involves gathering market data and insights in a non-structured manner, often through casual conversations, observations, or unsolicited feedback.