A Quality Assurance Manager Is Interested in Determining the Likelihood

question 60

Multiple Choice

A quality assurance manager is interested in determining the likelihood that more than 20 calls come in to a particular customer service centre per hour. What method would be most appropriate for assigning this probability?

• A) Personal
• B) Judgmental
• C) Subjective
• D) Relative Frequency
• E) Classical

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Definitions:

Productive Efficiency

A situation in which an economy or entity is producing goods and services at the lowest possible cost, utilizing all its resources efficiently.

Allocative Efficiency

A state of resource allocation where goods and services are distributed according to consumer preferences, with each good produced up to the point where the last unit provides a level of utility equal to its cost of production.

Productive Efficiency

A situation where goods and services are produced at the lowest possible cost and resources are utilized optimally.