The management of Granger Sports Equipment has been maintaining delivery performance data in order to improve the company's customer service. Data for the most recent month follows: 
-What is the Process Time?
Definitions:
Self-Actualisation
The achievement of realizing one's abilities and potential, viewed as an innate motivation or necessity in all individuals.
Deficit Principle
A concept indicating that the less frequently a reward is available or the less a need is satisfied, the more value or desirability that reward or satisfaction of the need has.
Self-Actualisation Needs
The highest level in Maslow's hierarchy of needs, representing the fulfillment of one's potential and the realization of one's abilities and talents.
Maslow's Hierarchy
A psychological theory proposing that humans have five levels of needs, ranging from basic physiological needs to self-actualization, that motivate their behavior.
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