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Briefly Explain the External and Internal Quality Dimensions in ISO9000

question 28

Essay

Briefly explain the external and internal quality dimensions in ISO9000.


Definitions:

Deviance

Variance from common patterns of behavior.

Distress

A negative emotional state that arises from situations perceived as overwhelming or beyond one's ability to cope.

Dysfunction

Impaired or abnormal functioning of a system, organ, or part of the body, often hindering the individual’s daily life and activities.

Danger

The possibility of suffering harm or injury.

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