The ____________ Is the Difference Between What Senior Management Believes

question 12

Multiple Choice

The ____________ is the difference between what senior management believes customers expect and customers' actual needs and expectations

• A)delivery gap
• B)standards gap
• C)knowledge gap
• D)service quality gap
• E)communications gap

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Definitions:

Fat Cells

Specialized cells that store energy in the form of fat and release hormones that regulate metabolism.

Decrease Eating

A deliberate reduction in the amount of food consumed, typically for health, dietary, or psychological reasons.

Leptin

A hormone produced by fat cells that regulates energy balance by inhibiting hunger, thereby regulating body weight.

Fat Cells

Cells known as adipocytes that store fat and play a crucial role in maintaining energy balance in the body.