Examlex
Explain what is meant by the "user-based definition" of service quality.
Authorization Cards
Documents signed by employees expressing the desire to be represented by a union in collective bargaining.
Bargaining Unit
A group of employees with a clear and identifiable community of interests, represented by a union in dealing with their employer over labor issues.
Representation Election
A process in which workers vote to decide whether they want to be represented by a union in dealings with their employer.
Perceived Costs
The costs that a consumer or purchaser believes they will incur in the process of obtaining or using a product or service.
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