To Ensure Continuing Focus in a Few Key Components of SQI

question 3

True/False

To ensure continuing focus in a few key components of SQI, FedEx established six Quality Action Teams.

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Definitions:

Obedience

The act of following orders or complying with instructions, rules, or laws imposed by authorities.

Cognitive Dissonance

The psychological stress experienced when a person holds two conflicting thoughts, beliefs, attitudes, or values.

Attitudinal Shift

A change in belief or perspective often resulting from information, experience, or persuasion.

Cheating

Engaging in dishonest or unfair actions to gain an advantage, commonly associated with academic, relationship, or sport contexts.