The ____________ Is the Difference Between What Senior Management Believes

question 12

Multiple Choice

The ____________ is the difference between what senior management believes customers expect and customers' actual needs and expectations

• A)delivery gap
• B)standards gap
• C)knowledge gap
• D)service quality gap
• E)communications gap

---

Definitions:

Cancellous Bone

A type of bone tissue with a sponge-like structure found inside bones, providing strength and flexibility.

Ribs

Long, curved bones that form the rib cage, providing protection for the thoracic organs and support for the upper body.

Cartilage

A flexible, rubbery connective tissue found in various parts of the body, such as the joints, rib cage, and ear, providing support and structure.

Ribs

Long, curved bones that form the rib cage, providing protection to the thoracic organs and support to the upper body.