Which of the Following Is the Proposed Solution for the Perception

question 36

Multiple Choice

Which of the following is the proposed solution for the perception gap?

• A)Ensure the right service processes and specify standards.
• B)Ensure that performance meets standards.
• C)Learn what customers expect.
• D)Tangibilize and communicate the service quality delivered.
• E)Ensure that communications promises are realistic.

---

Definitions:

Excessive School Absence

Missing an unusually large number of school days, often leading to academic, social, and developmental issues.

Adolescent Employment

The participation of teenagers in the workforce, which can provide them with income, work experience, and valuable life skills.

Value of Money

Represents the purchasing power of money, which can vary over time due to inflation or changes in the economy.

Menarche

The first occurrence of menstruation in a girl or woman, marking a significant milestone in her reproductive development.