Effective Service Recovery Procedures Should Be ____________, ____________, ____________, and ____________

question 34

Multiple Choice

Effective service recovery procedures should be ____________, ____________, ____________, and ____________.

• A)proactive, engaged, universal, empowered
• B)planned, engaged, universal, trained
• C)proactive, planned, trained, empowered
• D)trained, engaged, flexible, spontaneous
• E)trained, engaged, universal, empowered

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