Which of the Following Is NOT One of the Elements

question 12

Multiple Choice

Which of the following is NOT one of the elements of effective service recovery?

• A)Do the job right the first time
• B)Seek alternative recompense strategies
• C)Identify service complaints
• D)Resolve complaints effectively
• E)Learn from the recovery experience

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Definitions:

Demonstration

A method of teaching by example rather than simple explanation, showing how a task should be performed.

Confidential

Information or material meant to be kept secret or private between the parties involved, often protected by law or agreement.

Continuity Of Care

Coordination of services provided to individuals before, during, and after entry into a health care facility.

Working Phase

The period in therapy or counseling characterized by active efforts and interventions aimed at solving the client's problems.