____________ Involves the Employees of the Firm Who Provide the Service

question 37

Multiple Choice

____________ involves the employees of the firm who provide the service recovery and their behavior toward the customer.

• A)Procedural justice
• B)Legal justice
• C)Interactional justice
• D)Relational justice
• E)Outcome justice

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Definitions:

Coevolution

The process whereby two or more species reciprocally affect each other's evolution over time.

Coevolution

The process by which two or more species influence each other's evolutionary development through reciprocal selective pressures.

Competitive Force

A factor that influences the competitive position of a company within any given industry.

Adaptations

Traits or behaviors developed over time by organisms in response to their environment, enhancing their survival and reproductive success.