Which of the Following Is NOT One of the Guidelines

question 36

Multiple Choice

Which of the following is NOT one of the guidelines provided for the Front Line on how to handle customer complaints?

• A)Consider compensation
• B)Keep the customer informed of progress
• C)Explain the problem from the service firm's point of view
• D)Acknowledge the customer's feelings
• E)Act fast

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Definitions:

Business Concept

An idea for a new business that includes basic information like the service or product, the target demographic, and a unique selling proposition.

Venture Capitalists

Investors who provide capital to startups and early-stage companies with high growth potential in exchange for equity.

Entrepreneurial Team

A group of individuals with diverse skills and roles who come together to found and build a startup or new venture.

Outsourced

The practice of delegating certain job functions or tasks to external contractors or firms, rather than handling them internally.