Which of the Following Is NOT One of the Elements

question 12

Multiple Choice

Which of the following is NOT one of the elements of effective service recovery?

• A)Do the job right the first time
• B)Seek alternative recompense strategies
• C)Identify service complaints
• D)Resolve complaints effectively
• E)Learn from the recovery experience

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Definitions:

Amnesics

Amnesics are individuals suffering from amnesia, a condition marked by a partial or total inability to recall past experiences.

Implicit Memory Tasks

Cognitive processes that involve the unconscious recall of learned skills, procedures, and conditioning effects.

Explicit Memory Tasks

Tests or activities designed to assess the conscious recall of facts and events.

Explicit Memory

A type of long-term memory that involves conscious recollection of previous experiences or information, such as facts and events.