If a Service Environment Is Inherently ____________, One Should Avoid

question 31

Multiple Choice

If a service environment is inherently ____________, one should avoid increasing ____________ levels, as this would move customers into the "distressed" region of Russell's model.

• A)pleasant; arousal
• B)pleasant; excitement
• C)pleasant; relaxation
• D)unpleasant; arousal
• E)unpleasant; excitement

---

Definitions:

Post-structuralist

An intellectual movement that criticizes the assumptions and methodologies of structuralism, emphasizing the instability of human culture and challenging notions of universal truths.

More Time Adolescents

A concept emphasizing the growing period of adolescence due to various socio-economic factors, leading to a prolonged transition into adulthood.

CanCon Regulation

Canadian Content Regulations aimed at ensuring that Canadian broadcasting and telecommunication systems provide, feature, and promote Canadian content.

Hyperreal

A condition in which what is real and what is fiction are seamlessly blended together so that there is no clear distinction between where one ends and the other begins.