Service Environments, Also Called ____________ Relate to the Style and Appearance

question 36

Multiple Choice

Service environments, also called ____________ relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites.

• A)service planes
• B)servicescapes
• C)service boxes
• D)servicetomies
• E)service vaults

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Definitions:

Career Management Process

Involves planning and taking actions towards achieving career goals. It includes self-assessment, setting career objectives, skill development, and networking.

Skills Development

The process of identifying, learning, and refining abilities and competencies in order to improve job performance or pursue new opportunities.

Glass Ceiling

An invisible barrier that prevents certain groups, often women and minorities, from advancing beyond a certain level in a hierarchy.

Invisible Barrier

Refers to unseen obstacles that prevent individuals or groups from advancing within professional or social hierarchies.