If a Service Environment Is Inherently ____________, One Should Avoid

question 31

Multiple Choice

If a service environment is inherently ____________, one should avoid increasing ____________ levels, as this would move customers into the "distressed" region of Russell's model.

• A)pleasant; arousal
• B)pleasant; excitement
• C)pleasant; relaxation
• D)unpleasant; arousal
• E)unpleasant; excitement

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Definitions:

Set-Point

The concept that every person possesses a genetically predetermined set of weight and temperature boundaries that their body aims to regulate in order to remain in peak health condition.

Genetic Explanation

An explanation for traits, behaviors, or conditions based on genes and heredity, emphasizing the influence of genetic makeup on individuals.

Obesity Rates

The proportion of individuals in a population who classify as obese based on body mass index (BMI) criteria.

Satiation

The feeling of fullness and satisfaction that occurs during a meal and halts eating, which helps to regulate food intake.