In Practice, the Large Majority of Service Encounters Are Routine

question 10

True/False

In practice, the large majority of service encounters are routine, involving a high level cognitive processing and little affect.

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Definitions:

Community Manager

A professional responsible for building, growing, and managing online communities around a brand or cause.

Social Media Operations

The activities involved in managing and executing a social media strategy, including content creation, posting, and engagement.

Net Income

The amount of money that remains after all expenses have been deducted from total revenue.

Content Curation Sites

Websites that gather, organize, and present content from a variety of sources on specific topics or areas of interest.