The First Step in Developing a Service Blueprint Is ____________

question 25

Multiple Choice

The first step in developing a service blueprint is ____________.

• A)to reach a consensus on which activities are more important than others
• B)to identify all the key activities involved in creating and delivering the service
• C)to identify the links between a set of alternative service possibilities
• D)to identify the key employees who will be enacting the service blueprint
• E)to identify the key customers who will be participating in the service

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Definitions:

Ethnographic Fieldwork

On-location participatory research to gather in-depth information on a society's customary ideas, values, and practices.

Slang Words

Informal language consisting of words and expressions that are not considered standard in the speaker's dialect or language.

Short-Term Changes

Alterations or variations that occur over a brief period of time, contrasting with long-term changes which unfold over longer periods.

Garbage Project

An anthropological study that examines the patterns of waste production and disposal in modern societies to understand cultural behaviors.