Examples of Preparing Customers for Service Encounters Include All of the Following

question 43

Multiple Choice

Examples of preparing customers for service encounters include all of the following EXCEPT ____________.

• A)printing dress code requests on invitations
• B)sending reminders of dental appointments
• C)printing guidelines on customer cards
• D)billing customers for services rendered
• E)all of the above are examples of preparing customers for service encounters

---

Definitions:

Fears

Emotional responses to perceived threats, characterized by anxiety and apprehension.

Succorance

The act of seeking out affection, protection, and nurturance from others.

Conditions Of Worth

Carl Rogers' concept referring to the standards set by others that one feels they must meet to be valued.

Peak Experience

A term for moments of extreme positive emotion, which are profoundly transformative and often lead to a sense of fulfillment.