Service Blueprints ____________, and How These Are Supported by Backstage

question 14

Multiple Choice

Service blueprints ____________, and how these are supported by backstage activities and systems.

• A)enhance servicescape features such as furniture and lighting
• B)complicate employee handling of special requests
• C)clarify the interactions between customers and employees
• D)enhance customer technical know-how
• E)diminish customer complaining capacity

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Definitions:

Exports

Commodities or services sent overseas for the objective of being sold or traded.

Opportunity Cost

The cost of an alternative that must be foregone in order to pursue a certain action. Essentially, the benefits you could have received by taking an alternative action.

Value of the Dollar

An expression of the dollar's strength, usually compared against other currencies, which determines the buying power of the dollar in international markets.

Euro

Used by 19 of the 27 EU member states, this is the sanctioned currency of the Eurozone.